What to Include in an Airbnb Welcome Book for Your Guests

Creating a standout experience for your Airbnb guests starts with a warm, informative welcome—and nothing says “we care” quite like a thoughtful Airbnb Welcome Book.

Whether you’re a new host or looking to upgrade your guest experience, a great welcome book can answer questions, reduce messages, and earn you better reviews. In this guide, we’ll walk you through the essentials to include, plus a visual chart to help you organize everything.

Why an Airbnb Welcome Book Matters

An Airbnb Welcome Book sets the tone for your guest’s stay. It not only answers common questions but also builds trust, shows hospitality, and helps prevent confusion or complaints. Think of it as your 24/7 concierge—except it's on paper or digital format.

Guests love when things feel personalized, local, and easy to understand. Plus, a well-crafted welcome book can reduce late-night messages asking,

“How do I turn on the fireplace?” or “Where’s the nearest grocery store?”

Airbnb Welcome Book Must-Haves

Here’s a breakdown of what to include in your welcome book to make it both functional and memorable:

Section	What to Include
Welcome Message	A warm, personal note thanking them for staying. Mention any personal touches.
Contact Info	Host phone number, cohost contact, emergency contacts (maintenance, local emergency).
House Rules	Clear, concise rules on smoking, pets, noise, guests, and checkout procedures.
Wi-Fi Info	Network name and password (bonus points for a QR code!).
Appliance Instructions	How-to guides for tricky appliances like the coffee maker, washer, or thermostat.
Trash & Recycling	Where to put garbage, when pickup is, and which bins to use.
Parking Info	Assigned spots, street parking rules, or garage code access.
Local Recommendations	Restaurants, coffee shops, parks, museums, and grocery stores. Include maps if possible.
Transportation Info	Bus lines, Uber zones, rental scooters, or bike paths nearby.
Check-Out Procedures	A checklist for leaving the place tidy—like stripping beds or running the dishwasher.
FAQ Section	Common questions you’ve received—and the answers.
Emergency Info	Nearest urgent care, pharmacy, weather safety tips (especially for Oklahoma storms).

Pro Tips to Make Your Welcome Book Stand Out

• Add Photos: Visual guides for appliances or parking spots are a game changer.

• Make It Digital: Use platforms like Canva, Notion, or Google Docs for a mobile-friendly version.

• Personal Touches: Mention your favorite local spot or leave a handwritten welcome note.

• Keep It Updated: Restaurants close, rules change—so review it every few months.

A thoughtful Airbnb Welcome Book is more than just a binder on the table—it’s a chance to set expectations, show hospitality, and provide value to your guests. With the right information laid out in a clear and friendly format, you’ll streamline communication and boost your chances of earning that coveted 5-star review.